The Top Three Concerns of Upgrading to Windchill 11 (And How PTC Has Your Back)
Back in December of 2015, PTC launched PTC Windchill 11 – the industry’s first IoT-enabled PLM solution. We couldn’t wait to tell all of our customers who own previous generations of Windchill about the awesome new features that Windchill 11 boasts – including new search capabilities, role based apps, connected quality, and more. While most of our customers shared our enthusiasm for the new version of Windchill, some expressed concerns about upgrading their system.
The PTC Customer Success team is here to address those concerns. We’ll take a look at the most common worries we hear from customers when deciding whether or not to upgrade to the latest version of Windchill:
This is a valid concern. Upgrading enterprise systems can oftentimes signal a temporary disruption in service while the upgrade is going through – as well as be time-consuming for the organizational team members who are responsible for implementing the upgrade.
System upgrades require attention. PTC Customer Success is here to make the process as painless as possible. We can actually implement the upgrade for you -- freeing up your resources to focus on the projects that you need to work on. Furthermore, PTC Customer Success can help you move your organization’s Windchill system to the cloud – drastically reducing the time to deploy.
We understand the need to make a valid business case and to quickly show value in your software investment. PTC Customer Success helps to make your upgrade to Windchill 11 fast, simple, and effective by developing an approach that perfectly suits your organization’s individual needs. With services such as the Windchill 11 Upgrade Assessment Service, our team will evaluate your organization’s readiness for the upgrade, identify the right approach for deployment, and target the new solution capabilities that address your business needs – helping your organization to realize the maximum value quickly.
Additionally, we offer “Decustomization Planning” to help customers understand the future risks and costs related to their current Windchill customizations. The service gives a clear view of what customizations can now be replaced with out-of-the-box capabilities – reducing upgrading risks and costs.
